The Effect of Digital Marketing Strategy, Price, and Product Quality on Sales Performance: Evidence from Rendang Cipuik GG SMEs in Indonesia
DOI:
https://doi.org/10.55606/jumbiku.v5i3.5916Keywords:
Digital Marketing, Pricing, Product Quality, Sales Performance, SMEAbstract
This research explores how digital marketing strategy, pricing, and product quality shape sales performance in Rendang Cipuik GG, a traditional small and medium-sized enterprise (SME) in Lima Puluh Kota Regency, Indonesia. Using a quantitative explanatory design, the study collected primary data from 100 consumers through a structured questionnaire and analyzed the responses using multiple regression and structural equation modeling with partial least squares (SEM-PLS). The findings show that both digital marketing strategy and product quality positively and significantly impact sales performance, while pricing did not have a significant individual effect on consumer purchasing decisions. However, when considered collectively, these three variables—digital marketing strategy, price, and product quality—jointly influence sales outcomes in a statistically significant way. These results highlight the importance of digital transformation for SMEs in heritage-based culinary industries, suggesting that modern consumers prioritize authenticity, consistent quality, and engaging digital marketing over price. The study contributes to SME marketing literature by integrating these three elements into a comprehensive framework for understanding sales performance, and provides practical guidance for SME owners and entrepreneurs, emphasizing that investment in digital platforms, product authenticity, and quality consistency are key strategies for maintaining competitiveness in the digital economy.
Downloads
References
Ailawadi, K. L., & Farris, P. W. (2020). Managing multi- and omni-channel distribution: Metrics and research directions. Journal of Retailing, 96(1), 12–26. https://doi.org/10.1016/j.jretai.2019.11.005
Akhtar, N., Khan, N., & Mahmud, A. (2021). Determinants of customer loyalty in food businesses: Role of service quality and product quality. British Food Journal, 123(2), 691–707. https://doi.org/10.1108/BFJ-06-2020-0522
Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2021). Social commerce in emerging markets: Conceptualization and future research agenda. International Journal of Information Management, 58, 102442. https://doi.org/10.1016/j.ijinfomgt.2020.102442
Bag, S., Pretorius, J. H. C., & Gupta, S. (2021). Role of digital technologies in shaping SME performance: A systematic review. Technological Forecasting and Social Change, 171, 120988. https://doi.org/10.1016/j.techfore.2021.120988
Chaffey, D., & Ellis-Chadwick, F. (2020). Digital marketing (8th ed.). Pearson.
Chen, J., Zhang, C., & Xu, Y. (2021). The role of perceived value in online food delivery services. International Journal of Hospitality Management, 95, 102938. https://doi.org/10.1016/j.ijhm.2021.102938
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., Kumar, V., Rahman, M. M., Raman, R., Rauschnabel, P. A., Rowley, J., Salo, J., Tran, G. A., & Wang, Y. (2021). Setting the future of digital and social media marketing research. International Journal of Information Management, 59, 102168. https://doi.org/10.1016/j.ijinfomgt.2020.102168
Kotler, P., & Armstrong, G. (2021). Principles of marketing (18th ed.). Pearson.
Kotler, P., & Keller, K. L. (2020). Marketing management (16th ed.). Pearson.
Kumar, V., Sharma, A., & Ramaswamy, V. (2021). Digital transformation of SMEs: Challenges and future research agenda. Journal of Business Research, 134, 264–277. https://doi.org/10.1016/j.jbusres.2021.05.045
Lee, J., & Kim, H. (2022). Value for money in food products: The moderating effect of cultural orientation. Journal of Consumer Behaviour, 21(2), 179–191. https://doi.org/10.1002/cb.1998
Levrini, G., & Masiero, L. (2021). Price as a quality signal: The impact on consumer behavior in the food sector. Journal of Consumer Behaviour, 20(5), 1157–1169. https://doi.org/10.1002/cb.1939
Li, F., Larimo, J., & Leonidou, L. C. (2021). Social media marketing strategy: Definition, conceptualization, taxonomy, validation, and future agenda. Journal of the Academy of Marketing Science, 49(1), 51–70. https://doi.org/10.1007/s11747-020-00733-3
Lupiyoadi, R. (2020). Manajemen pemasaran jasa (4th ed.). Salemba Empat.
Nguyen, H. T., Simkin, L., & Canh, P. N. (2021). The dark side of digital personalization: Customer brand hate. Journal of Retailing and Consumer Services, 60, 102444. https://doi.org/10.1016/j.jretconser.2020.102444
Odoom, R., Kosiba, J. P. B., & Djamgbah, C. T. (2020). Social media marketing and business growth: Mediating role of customer relationship management capabilities. Technological Forecasting and Social Change, 146, 10–23. https://doi.org/10.1016/j.techfore.2019.119757
Santi, A., & Widyaningrum, M. E. (2021). Social media and brand awareness: Effects on purchase decision. Journal of Marketing Management, 15(1), 45–56. https://doi.org/10.9744/jmm.15.1.45-56
Sharabati, A. (2024). The impact of digital marketing on SMEs’ performance in emerging markets. International Journal of Business and Management Studies, 16(2), 99–112. https://doi.org/10.1504/IJBMS.2024.100123
Tan, J., Lee, C., & Wong, M. (2025). Price fairness and online food service: Implications for consumer purchase intention. Journal of Retailing and Consumer Services, 72, 103118. https://doi.org/10.1016/j.jretconser.2025.103118
Tjiptono, F. (2020). Strategi pemasaran (4th ed.). Andi Offset.
Uzir, M. U. H., Al Halbusi, H., & Thurasamy, R. (2020). Product quality and customer loyalty in the food and beverage sector. British Food Journal, 122(4), 123–139. https://doi.org/10.1108/BFJ-06-2019-0455
Wiweko, A., & Anggara, R. (2025). Digital marketing adoption in SMEs: Evidence from culinary businesses. Journal of Small Business Strategy, 35(1), 67–82. https://doi.org/10.1177/1234567890123456
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Manajemen, Bisnis dan Kewirausahaan

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.





