Pengaruh E-HRM terhadap Kepuasan dan Kinerja Karyawan pada Badan Usaha Milik Negara di Sulawesi Selatan
DOI:
https://doi.org/10.55606/jumbiku.v6i1.6849Keywords:
Electronic Human Resource Management (E-HRM), Employee Performanc, Job Satisfaction, SEM-PLS, State-Owned Enterprises (SOEs)Abstract
This study aims to examine the effect of Electronic Human Resource Management (E-HRM) on job satisfaction and employee performance and to analyze the moderating role of job satisfaction in the relationship between E-HRM and employee performance in State-Owned Enterprises (SOEs) in South Sulawesi Province. The implementation of E-HRM is expected to improve efficiency, transparency, and accessibility in human resource management, although it also faces challenges related to employee adaptation and digital readiness. This study employed a quantitative approach with a conclusive research design and a cross-sectional method. Data were collected through a structured questionnaire distributed to 100 employees of PT PLN (Persero) UP3 Makassar Selatan, PT Pelabuhan Indonesia (Persero) Makassar Branch, and PT Sinergi Gula Nusantara Takalar Sugar Factory Unit. The collected data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that E-HRM has a positive and significant effect on job satisfaction and employee performance. Job satisfaction also has a positive and significant effect on employee performance. However, job satisfaction does not moderate the relationship between E-HRM and employee performance. The study concludes that E-HRM directly enhances employee performance and should be continuously optimized to support organizational effectiveness.
Downloads
References
Adli, M., Gharib, S., Hakami, M., & Pourmahdi, K. (2014). A survey on electronic human resource management consequences, its outcomes and performances. Journal of Basic and Applied Scientific Research, 4(10), 71–82.
Agnesta, F. E., & Hasanah, K. (2023). Dampak kepuasan kerja dilihat dari job description, work life balance, dan penempatan kerja (studi kasus pada PT INKA Multi Solusi Madiun). Jurnal Manajemen dan Bisnis Indonesia, 9(2), 189–199. https://doi.org/10.32528/jmbi.v9i2.870
Alfaridzah, A. L., Firlana, H., & Astuti, R. K. (2025). Implementasi dan dampak sistem manajemen SDM berbasis e-government di Indonesia. Jurnal Administrasi Publik, 11(1), 145–156.
Alqarni, K., Agina, M. F., Khairy, H. A., Al-Romeedy, B. S., Farrag, D. A., & Abdallah, R. M. (2023). The effect of electronic human resource management systems on sustainable competitive advantages: The roles of sustainable innovation and organizational agility. Sustainability, 15(23), 16382. https://doi.org/10.3390/su152316382
Alshibly, H. H., & Alzubi, K. N. (2022). Unlocking the black box of remote e-working effectiveness and e-HRM practices’ effect on organizational commitment. Cogent Business & Management, 9(1), 2153546. https://doi.org/10.1080/23311975.2022.2153546
Asamoah-Appiah, W., Kesari, S., & Bartrop-Sackey, M. (2024). The impact of electronic human resource management (e-HRM) on non-financial organisational performance: Perspective of multinational companies in Ghana. Global Journal of Human Resource Management, 12(7), 67–99. https://doi.org/10.37745/gjhrm.2013/vol12n76799
Bondarouk, T., Parry, E., & Furtmueller, E. (2017). Electronic HRM: Four decades of research on adoption and consequences. The International Journal of Human Resource Management, 28(1), 98–131. https://doi.org/10.1080/09585192.2016.1245672
Damayanti, A., & Hidayat, M. (2024). The influence of competency on employee performance at Bank Mandiri micro banking cluster Makassar 3. Journal of Management Studies, 2(3), 462–472.
El Saeed, M., Maarouf, H. M., & Younis, R. A. A. (2025). The role of HRM-service quality in the relationship between electronic human resource management and perceived performance. Future Business Journal, 11(1), 1–13. https://doi.org/10.1186/s43093-024-00415-4
Eprianto, I., Djunaedi, Mulyanto, T., & Sumarno. (2025). Digital transformation in human resource management: Challenges and opportunities for modern organizations. Maneggio, 2(1), 11–24. https://doi.org/10.62872/vv9pmq42
Fareza, D., & Tentama, F. (2020). Testing the validity and reliability of job satisfaction construct among elementary school teachers. International Journal of Scientific & Technology Research, 9(1), 349–353.
Farid, R., Dzaky, M. N., Qadri, R. A., & Anggiani, S. (2024). Analisis anteseden produktivitas kerja dan kepuasan kerja pada karyawan bank di Kepulauan Riau. Manajemen & Bisnis Jurnal, 10(2), 17–30. https://doi.org/10.37303/embeji.v10i2.211
Fernández-Macías, E., & de Bustillo Llorente, R. M. (2023). Job satisfaction. In Encyclopedia of quality of life and well-being research (pp. 3731–3734). Springer. https://doi.org/10.1007/978-3-031-17299-1_1568
John, A. P., & Velmurugan, V. P. (2024). Optimizing employee performance through e-HRM: Insights from IT organizations in Trivandrum. Edelweiss Applied Science and Technology, 8(6). https://doi.org/10.55214/25768484.v8i6.3233
Jusriadi, E. (2021). Human resource management practice through the training needs assessment (TNA) approach. Journal of Management Research, 19(4), 7809–7819.
Kaewkhamnuan, T., & Rotchanakitumnuai, S. (2022). Impact of e-HRM systems on employee performance. Proceedings of the International Conference on Electronic Business, 22, 235–246.
Ketchen, D. J. (2013). A primer on partial least squares structural equation modeling. Long Range Planning, 46(1–2). https://doi.org/10.1016/j.lrp.2013.01.002
Khammadee, P. (2023). The relationship between e-HRM practices and organizational performance: The mediating role of organizational agility. Asian Administration and Management Review, 6, 82–94.
Krijgsheld, M., Tummers, L. G., & Scheepers, F. E. (2022). Job performance in healthcare: A systematic review. BMC Health Services Research, 22(1), 149. https://doi.org/10.1186/s12913-021-07357-5
Memon, A. H., Khahro, S. H., Memon, N. A., Memon, Z. A., & Mustafa, A. (2023). Relationship between job satisfaction and employee performance in the construction industry of Pakistan. Sustainability, 15(11), 8699. https://doi.org/10.3390/su15118699
Muchsinati, E. S., & Ardiansyah, R. (2023). The importance of implementing e-HRM to enhance employee productivity in companies. Asian Journal of Management Economics and Social Sciences, 3(2), 918–946.
Nugroho, N., & Masman, R. R. (2025). Pengaruh e-HRM use dan employee performance terhadap organizational performance melalui job satisfaction. Jurnal Manajerial dan Kewirausahaan, 7(1), 206–215. https://doi.org/10.24912/jmk.v7i1.32993
Nurlina, N., Situmorang, J., Akob, M., Quilim, C. A., & Arfah, A. (2020). Influence of e-HRM and human resources service quality on employee performance. Journal of Asian Finance, Economics and Business, 7(10), 391–399. https://doi.org/10.13106/jafeb.2020.vol7.no10.391
Nyathi, M., & Kekwaletswe, R. (2023). Electronic human resource management (e-HRM) configuration for organizational success: Inclusion of employee outcomes as contextual variables. Journal of Organizational Effectiveness, 11(1), 196–212. https://doi.org/10.1108/JOEPP-08-2022-0237
Nyathi, M., & Kekwaletswe, R. (2024). Electronic human resource management configuration for organizational success: Inclusion of employee outcomes as contextual variables. Journal of Organizational Effectiveness, 11(1), 196–212. https://doi.org/10.1108/JOEPP-08-2022-0237
Pelindo. (2026). Sejarah Pelindo. PT Pelabuhan Indonesia (Persero).
Priyashantha, K. G., De Alwis, A. C., & Welmilla, I. (2024). Disruptive human resource management technologies: A systematic literature review. European Journal of Management and Business Economics, 33(1), 116–136. https://doi.org/10.1108/EJMBE-01-2022-0018
Qatamin, L., & AlKoud, S. (2023). Concept, theory, and classification of electronic-HRM: A conceptual study. International Journal of Academic Research in Business and Social Sciences, 13(7). https://doi.org/10.6007/IJARBSS/v13-i7/17173
Ramos-Villagrasa, P. J., Barrada, J. R., Fernández-del-Río, E., & Koopmans, L. (2019). Assessing job performance using brief self-report scales. Revista de Psicología del Trabajo y de las Organizaciones, 35(3), 195–205. https://doi.org/10.5093/jwop2019a21
Rawat, S. K., Kumar, S. K. C., & Manoj. (2024). Impact of electronic human resource management practices on employees’ job satisfaction in the banking sector. Journal of Sustainable Human Resource Management, 5(2), 45–60.
Saputra, R. (2025). Pengaruh lingkungan kerja serta keselamatan dan kesehatan kerja (K3) terhadap produktivitas kerja pegawai PT PLN (Persero) UP3 Makassar Selatan. Macakka Journal of Management Studies, 1, 16–30.
Satisfaction, E. J. (2024). Green human resource management for the impact of electronic human resource management practices on sustainability in the insurance sector. Journal of Emerging Management Studies, 1(2), 199–209.
Sheikholeslami Kandelousi, N. (2025). Examining the impact of electronic human resource management (E-HRM) tools on employee productivity and satisfaction. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.5098039
Shettigar, D. R., Sowmyalatha, M., Kumar, D. P., & Ahmad, D. I. (2023). Impact of e-HRM functions on organizational performance. Migration Letters, 20(S11), 1272–1283. https://doi.org/10.59670/ml.v20iS11.9082
Siswono, D., & Sim. (2016). Pengaruh employee engagement terhadap kinerja karyawan di Rodex Travel Surabaya. Agora, 4(2), 374–380.
Situmorang, O., & Mishel. (2024). E-HRM use on organizational performance: A mediation analysis. JRMSI – Jurnal Riset Manajemen Sains Indonesia, 15(1), 70–82. https://doi.org/10.21009/JRMSI.015.1.07
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Sage Publications.
Stachová, K., Stacho, Z., Šamalík, P., & Sekan, F. (2024). The impact of e-HRM tools on employee engagement. Administrative Sciences, 14(11), 303. https://doi.org/10.3390/admsci14110303
Stachová, K., Stacho, Z., Šamalík, P., & Sekan, F. (2024). The impact of E-HRM tools on employee engagement. Administrative Sciences, 14(11), 303. https://doi.org/10.3390/admsci14110303
Vuong, T. D. N., & Nguyen, L. T. (2022). Key strategies for measuring employee performance in companies: A systematic review. Sustainability, 14(21), 14017. https://doi.org/10.3390/su142114017
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Jurnal Manajemen, Bisnis dan Kewirausahaan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
_001.jpg)
