Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior dengan Komitmen Organisasional sebagai Variabel Mediasi

Studi pada PT. BPR Artha Bali Jaya, Gianyar

Authors

  • Ni Made Dwi Putri Larasati Universitas Udayana
  • I Gede Riana Universitas Udayana

DOI:

https://doi.org/10.55606/jumbiku.v6i2.7621

Keywords:

Job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior, Organizational Performance, Work Engagement

Abstract

 This study aims to analyze the effect of job satisfaction on organizational citizenship behavior through organizational commitment among employees of PT. BPR Artha Bali Jaya, Gianyar. This study employs Social Exchange Theory (SET), which explains that positive reciprocal relationships between organizations and employees can encourage the formation of work behaviors that benefit the organization. Employees who feel satisfied and have a high level of commitment to the organization tend to exhibit extra-role behavior. This research used a quantitative approach with a saturated sampling technique involving 48 employees of PT. BPR Artha Bali Jaya, Gianyar. Data analysis was conducted using Structural Equation Modeling based on Partial Least Square (SEM-PLS) with the assistance of SmartPLS software. The results indicate that job satisfaction has a positive and significant effect on organizational commitment and organizational citizenship behavior. Organizational commitment also has a positive and significant effect on organizational citizenship behavior and is able to partially mediate the effect of job satisfaction on organizational citizenship behavior through complementary partial mediation.

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Published

2026-07-28

How to Cite

Ni Made Dwi Putri Larasati, & I Gede Riana. (2026). Pengaruh Kepuasan Kerja terhadap Organizational Citizenship Behavior dengan Komitmen Organisasional sebagai Variabel Mediasi : Studi pada PT. BPR Artha Bali Jaya, Gianyar. Jurnal Manajemen, Bisnis Dan Kewirausahaan, 6(2), 247–267. https://doi.org/10.55606/jumbiku.v6i2.7621

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Vol. 6 No. 2 (2026): Agustus : Jurnal Manajemen, Bisnis dan Kewirausahaan (JUMBIKU)

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