AYU RIZKY ANANDA PUTRI; I KETUT ARMAWAN; DESAK KETUT MEIRAWATI. An Analysis of Hotels Response to Online Guest Complaints. Jurnal Pendidikan dan Sastra Inggris, [S. l.], v. 6, n. 1, p. 413–425, 2026. DOI: 10.55606/jupensi.v6i1.7044. Disponível em: https://journalshub.org/index.php/JUPENSI/article/view/7044. Acesso em: 29 apr. 2026.