Level of Patient Satisfaction with the Quality of Health Services at the Rumah Sakit Umum Daerah (RSUD) Cut Meutia, North Aceh Regency

Putri Tia Novita; Kurniawan Kurniawan; Bay Haqi Dalimunthe

doi:10.55606/ijhs.v5i1.5477

Authors

Putri Tia Novita Universitas Bumi Perasada
Kurniawan Kurniawan Universitas Bumi Perasada
Bay Haqi Dalimunthe Universitas Bumi Perasada

DOI:

https://doi.org/10.55606/ijhs.v5i1.5477

Keywords:

Patient satisfaction, service quality, RSUD, SERVQUAL

Abstract

Health centers as primary health care facilities have a strategic role in improving the health of the community. Evaluation of service quality is an important indicator to measure patient satisfaction. The purpose of the study was to determine the level of patient satisfaction with the quality of health services at the Baktiya Health Center, North Aceh Regency. The research method was descriptive quantitative with 237 respondents. The sampling technique used purposive sampling, the instrument was a questionnaire based on the SERVQUAL dimension. The results of the study were that the level of patient satisfaction in the five dimensions showed quite satisfactory results for the tangibles aspect (63%), empathy (63%), assurance (63%), while satisfied with the reliability aspect (57%) and responsiveness (53%). The conclusion is that in general, patients feel quite satisfied with the health services of the Cut Meutia Regional General Hospital (RSUD) in North Aceh Regency.

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