Pelatihan Sistem Monitoring Performa Customer Sales Berbasis Web pada PT Internusa Master Niaga Pati
DOI:
https://doi.org/10.55606/jpmi.v5i2.7230Keywords:
Customer Sales, Monitoring Dashboard, Performance Monitoring, Training, Web-Based Information SystemAbstract
PT Internusa Master Niaga Pati is an online trading company whose operational activities involve Customer Sales Online (CSO), Admin, and Warehouse divisions in managing customer orders. However, the order management process is still carried out manually, causing several problems such as data recording errors, duplicate orders, delays in order processing, and difficulties in monitoring sales performance in real time. This community service activity aimed to provide training on a web-based customer sales performance monitoring system to improve operational efficiency and support sales monitoring activities within the company. The implementation methods included observation, interviews, system development, training, and user assistance. The system was developed using PHP and MySQL and provides features such as order management, data validation, duplicate detection, shipping management, and a real-time monitoring dashboard. The training activities were conducted for the Owner, Admin, and PIC Customer Sales Online to improve their understanding and ability to operate the system according to their respective responsibilities. The results of this activity indicate that the implementation and training process helped users manage order data more effectively, monitor sales performance more efficiently, and improve the utilization of web-based information systems in supporting company operations
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