Brand Awareness Sebagai Mediasi Pengaruh Live Streaming dan E-Wom Terhadap Purchase Decision Produk Npure pada Tiktok Shop
DOI:
https://doi.org/10.55606/jurima.v6i1.6450Keywords:
Tiktok Shop, Live Streaming, Electronic Word of Mouth, Brand AwarenessAbstract
The technological shift in daily activities makes people tend to make purchases on social media, especially on TikTok Shop because of the live streaming and electronic word of mouth features. The purpose of this study is to determine the effect of live streaming and electronic word of mouth on purchasing decisions for NPURE products on the TikTok Shop application in Denpasar City. This study is included in quantitative research using a questionnaire method that will be given to 160 respondents who have been selected using purposive sampling techniques. Data were analyzed using Structural Equation Modeling (SEM-PLS) to test the relationship between variables. The results of this study indicate that live streaming has a positive and significant effect on purchasing decisions, e-wom also has a positive and significant effect on purchasing decisions, live streaming has a positive and significant effect on brand awareness, e-wom has a positive and significant effect on brand awareness, brand awareness has a positive and significant effect on purchasing decisions, brand awareness can mediate the effect of live streaming on purchasing decisions, and finally brand awareness also successfully mediates the effect of e-wom on purchasing decisions.
Downloads
References
Alawiyah, S., & Ali, M. M. (2024). Pengaruh Live Streaming dan Kualitas Produk terhadap Keputusan Pembelian Melalui Kepercayaan Konsumen pada Aplikasi TikTokShop (Vol. 5, Issue 4).
Arianty, N., & Andira, A. (2021). Pengaruh Brand Image dan Brand Awareness Terhadap Keputusan Pembelian. MANEGGIO: Jurnal Ilmiah Magister Manajemen, 4(1), 39–50. https://doi.org/10.30596/maneggio.v4i1.6766
Badir, M., & Andjarwati, A. L. (2020). The Effect of E-WOM, Ease of Use and Trust on Purchase Decisions (Study on Tokopedia Application Users). Jurnal Minds: Manajemen Ide Dan Inspirasi, 7(1), 39–52. https://doi.org/10.24252/minds.v7i1.13715
Brestilliani, L. (2020). Pengaruh Brand Awareness, Brand Ambassador, dan Harga Terhadap Keputusan Pembelian Online pada Marketplace Shopee (Studi Pada Mahasiswa Stiesia). Jurnal Ilmu Dan Riset Manajemen, 9(2), 1.
Hendarman, M. N. R., & Andriani, M. (2024). Pengaruh Social Media Usage, Peer Influence terhadap Keputusan Pembelian Melalui Electronic Word of Mouth Sebagai Variabel Intervening pada Online Marketplace. Journal of Accounting, Management and Islamic Economics, 2(1), 291–304. https://doi.org/10.35384/jamie.v2i1.543
Kadarusman, A., & Putri, Y. R. (2024). The Influence of E-WOM Through Social Media TikTok on Aerostreet Product Brand Awareness. Daengku: Journal of Humanities and Social Sciences Innovation, 4(5), 894–899. https://doi.org/10.35877/454RI.daengku2892
Keller, K. L. (2013). Strategic Brand Management: Building, Measuring, and Managing Brand Equity Global Edition. Four Edition. Pearson Education Limited.
Kotler, P., & Keller, K. L. (2016). Marketing Management. In Boletin cultural e inform.
Kotler, P., & Kevin, L. K. (2017). Manajemen Pemasaran (Edisi 12, Jilid 1). Dialihbahasakan oleh Benyamin Molan, Jakarta: PT Indeks.
Lukitaningsih, A., Hutami, L. T. H., & Indahsari, M. N. (2022). Analisis Pengaruh Electronic Word of Mouth (E-WOM) dan Celebrity Endorser Terhadap Purchase Decision Melalui Brand Image Sebagai Variabel Intervening. AKUNTABEL: Jurnal Akuntansi Dan Keuangan, 19(4), 762–767.
Maslucha, L., & Ajizah, N. (2023). Pengaruh Live Streaming Tiktok, Brand Minded, dan Brand Ambassador Terhadap Keputusan Pembelian Produk Scincare Scarlett. Mufakat Jurnal Ekonomi, Manajemen Dan Akuntansi, 2(4), 912–922. https://doi.org/https://doi.org/10.572349/mufakat.v2i4.1052
Megasari Manik, C., & Siregar, O. M. (2022). Pengaruh Brand Image dan Brand Awareness Terhadap Keputusan Pembelian pada Konsumen Starbucks di Kota Medan. Journal of Social Research, 1(7), 694–707. https://doi.org/10.55324/josr.v1i7.134
Meltwater.com. (2024). Social Media Statistics for Indonesia [Updated 2024]. https://www.meltwater.com/en/blog/social-media-statistics-indonesia
Muna, N., & Putu Sulistya Dewi, N. L. (2024). The Role of Consumer Trust Mediates the Influence of Live Streaming on Purchasing Decisions for N’pure Products on Tiktok Shop. Jurnal Manajemen Sains Dan Organisasi, 5(3), 181–195. https://doi.org/10.52300/jmso.v5i3.17771
Nurhayani, E., & Abadi, F. (2024). Identifikasi Niat dan Keputusan Pembelian berdasarkan Electronic Word of Mouth (e-WOM), Penggunaan Media Sosial, Logo dan Reputasi Perusahaan. Journal of Economics and Management Scienties, 26–31. https://doi.org/10.37034/jems.v7i1.75
Putri, F. A. P., & Patrikha, F. D. (2021). Pengaruh E-Service Quality dan E-Wom Terhadap Keputusan Pembelian Kosmetik di Aplikasi Soco. Jurnal Manajemen Strategi Dan Aplikasi Bisnis, 4(2), 449–460. https://doi.org/10.36407/jmsab.v4i2.329
Ragatirta, L. P., & Tiningrum, E. (2021). Pengaruh Atmosphere Store, Desain Produk dan Citra Merek Terhadap Keputusan Pembelian (Studi Kasus di Rown Division Surakarta). EXCELLENT, 7(2), 143–152. https://doi.org/10.36587/exc.v7i2.793
Rosmayanti, M. (2023). Pengaruh Brand Image Dan Brand Awareness Terhadap Keputusan Pembelian Konsumen Mixue. Journal on Education, 05(03), 8126–8137.
Sanapang, G. M. (2022). The The Effect Of E-Service Quality And E-trust On Repurchase Intention Through E-Word of Mouth (E-WOM) as an Intervening E-commerce Shopee on the Y Generation in Makassar City. Scientium Management Review, 1(2), 17–25.
Sari, S., Syamsuddin, S., & Syahrul, S. (2021). Analisis Brand Awareness dan Pengaruhnya terhadap Buying Decision Mobil Toyota Calya di Makasar. Journal of Business Administration (JBA), 1(1), 37. https://doi.org/10.31963/jba.v1i1.2678
Sholikhah, N. I., & Marlena, N. (2024). Pengaruh Electronic Word of Mouth, Brand Image, dan Live Streaming Terhadap Keputusan Pembelian Produk Npure pada Marketplace Shopee. Jurnal Pendidikan Tata Niaga (JPTN), 2.
Sindhuja, P., Panda, A., & Krishna, S. v. S. P. P. J. S. (2023). Influence of Social Media on Consumer Buying Behavior. International Journal of Scientific Research in Engineering and Management (IJSREM), 07(08), 1–7. https://doi.org/10.55041/ijsrem25382
Suharto, Yuliansyah, & Suwarto. (2021). Social Media Marketing, Online Customer Reviews and Brand Awareness on Purchase Decision. Academy of Strategic Management Journal, 20(6).
Sun, Y., Gonzalez-Jimenez, H., & Wang, S. (2021). Examining the Relationships Between E-WOM, Consumer Ethnocentrism and Brand Equity. Journal of Business Research, 1(30), 564–573.
Syahda, H. I., Lukitaningsih, A., & Cahya, A. D. (2024). Pengaruh E-WOM, Ease of Use, dan Service Quality Terhadap Purchase Decision pada Penggunaan Aplikasi E-commerceShopee di Kota Klaten. Jurnal Manajemen Terapan Dan Keuangan, 13(04), 1277–1287. https://doi.org/10.22437/jmk.v13i04.34206
Tukidi, Adhani, I., & Maulida Antika, R. (2024). Pengaruh Content Marketing Tiktok Affiliate, Live Streaming Dan Diskon Harga Di Tiktok Shop Terhadap Keputusan Pembelian Produk Skincare (Studi Kasus Di Jakarta Selatan). Management Research and Business Journal, 1(2).
Widhiasthini, N. W. (2025). Structural Equation Modeling Based Petial Least Square (SEM-PLS) dengan SmartPLS.
Yuliani, M. P., & Suarmanayasa, I. N. (2021). Pengaruh Harga dan Online Consumer Review Terhadap Keputusan Pembelian Poduk pada Marketplace Tokopedia. Prospek:Jurnal Manajemen Dan Bisnis, 3(2), 146–154.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Jurnal Riset Manajemen dan Akuntansi

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.








