Evaluasi Kepuasan Pengguna terhadap Website Program Studi Sistem Informasi Universitas XYZ Menggunakan Metode EUCS dan IPA

Abstract

The Information Systems Study Program website at XYZ University was developed as the primary digital medium for delivering academic and non-academic information. However, preliminary observations indicated several operational challenges, such as delayed data updates, low student visit rates, and a gap between content availability and user needs. This study purpose to assess user satisfaction levels by utilizing the End User Computing Satisfaction (EUCS) and Importance Performance Analysis (IPA) methods. Data collection was conducted via Google Forms questionnaires distributed to 184 respondents, constant of internal users (students and lecturers) and external users (high school/vocational school students and recent graduates). The data analysis methods included descriptive analysis, classical assumption testing, multiple linear regression analysis, and mapping using the IPA Cartesian diagram. The regression analysis results provide that all EUCS dimensions (Ease of Use, Timeliness Content, Accuracy, serta Format) simultaneously had a significant impact on user satisfaction. Partially, the Accuracy, Format, and Ease of Use variables did not contribute a significant positive effect. The IPA matrix analysis showed an overall conformity level of 93%, with the main priority for improvement (Quadrant I) focused on regular information updates and system stability to minimize errors. These recommendations are intended to serve as a guideline for managers to continuously improve the quality of the study program's digital services.