M. IRDAN ALJIBRAN; MUHAMMAD FADHIL RAMADHAN; FENNY PURWANI. Efektivitas Penanganan Gangguan Sistem melalui Incident Management Practice ITIL 4: Tinjauan Sistematis 15 Studi Kasus Organisasi di Indonesia. Jurnal Teknik Informatika dan Teknologi Informasi, [S. l.], v. 6, n. 2, p. 34–41, 2026. DOI: 10.55606/jutiti.v6i2.7290. Disponível em: https://journalshub.org/index.php/jutiti/article/view/7290. Acesso em: 2 aug. 2026.