Analisa Kemampuan Karyawan Hotel Griya Sintesa Muara Enim dalam Memahami Sistem Informasi Hotel yang Menggunakan Bahasa Inggris
DOI:
https://doi.org/10.55606/jupensi.v5i1.6476Keywords:
English for Hospitality, English Language Skills, Front Office, Hotel Information Systems, Vocabulary ComprehensionAbstract
In the hospitality industry, hotel information systems are predominantly operated in English, posing linguistic challenges for staff with limited English proficiency. This study aims to analyze the English comprehension ability of employees at Hotel Griya Sintesa Muara Enim, particularly in understanding English-based hotel information systems. Using a quantitative descriptive approach, data were collected through a written vocabulary test (comprising 20 multiple-choice and matching items), semi-structured interviews, and documentation from 30 front-office and operational staff members. Descriptive statistical analysis revealed an average correct-response rate of 69.2% (mean score = 70.5), placing overall comprehension in the “Paham” (Understand) category. While most employees could operate the system functionally, difficulties persisted with technical terms such as PMS, interface, database error, and backup file. Key contributing factors include limited prior English training, infrequent exposure to technical vocabulary, and reliance on peer assistance. The findings suggest that staff's functional English proficiency is sufficient for daily operations but requires targeted support to enhance accuracy and confidence. Recommendations include implementing English for Hospitality Systems training, developing an in-house English terminology glossary, and establishing an internal mentoring program. This study underscores the importance of integrating language support into hospitality technology adoption to ensure operational efficiency and service quality.
Downloads
References
Arikunto, S. (2010). Metode penelitian. Rineka Cipta.
Eren, A., & Rakıcıoğlu-Söylemez, A. (2023). Language mindsets, perceived instrumentality, engagement, and graded performance in English as a foreign language students. Language Teaching Research, 27(3), 544–574. https://doi.org/10.1177/1362168820958400
Ghufron, M. (2018). Revolusi industri 4.0: Tantangan, peluang, dan solusi bagi dunia pendidikan. Seminar Nasional dan Diskusi Panel Multidisiplin Hasil Penelitian dan Pengabdian kepada Masyarakat 2018, 1(1), 332–337.
Hadinata, N., & Supratman, E. (2017). Sistem informasi Museum Negeri Provinsi Sumatera Selatan. Jurnal Sisfokom (Sistem Informasi dan Komputer), 6(2), 99–104. https://doi.org/10.32736/sisfokom.v6i2.254
Hadisi, L., & Muna, W. (2015). Pengelolaan teknologi informasi dalam menciptakan model inovasi pembelajaran (e-learning). Jurnal Al-Ta’dib, 8(1), 117–140.
Himawan, P. A., Astuti, T., & Pipit, A. (2017). Perencanaan strategis sistem informasi dan teknologi informasi pemasaran dan pelayanan pada hotel (Studi kasus: Grand Kanaya Baturraden). Jurnal Pro Bisnis, 10(1), 65–80.
Marisa, M. (2019). Rancangan aplikasi sistem informasi akademik menggunakan metode waterfall berbasis web. Jurnal Cendikia, 18(1), 303–308.
Oktavianus, P., Chandra, A. W., & Sihotang, F. P. (n.d.). Rancang bangun sistem informasi akademik pada SMA Negeri 22 Palembang.
Pramungkas, P. R. (2021). Sistem informasi manajemen sekolah berbasis information and communication technology (ICT) dalam peningkatan mutu pendidikan siswa di lingkungan pesantren. Afkarina: Jurnal Pendidikan Agama Islam, 6(2), 1–18. https://doi.org/10.33650/afkarina.v3i2.1402
Purwanto, M. B., & Despita, D. (2022). Review on vocabulary teaching strategies: Case study of learners’ lexical recall. Journal of English Education, Literature and Linguistics, 5(2), 60–68. https://doi.org/10.31540/jeell.v5i2.1934
Purwanto, M. B., Yuliasri, I., Widhiyanto, & Rozi, F. (2025). Boosting accuracy and fluency in speaking skills: An ARCS model intervention for Indonesian tourism students. Journal of Education Research and Evaluation, 9(3), 550–558. https://doi.org/10.23887/jere.v9i3.96536
Raya, B. J. (2023). AI dalam komunikasi smart city: Transformasi komunikasi masyarakat dengan pemerintah di era digital.
Ridayani, R., & Purwanto, M. B. (2024). Enhancing speaking skills through role play and multimedia technology. Refleksi: Jurnal Penelitian Tindakan, 2(2), 33–43. https://doi.org/10.37985/refleksi.v2i2.413
Siagian, B., & Purwanto, M. B. (2023). Lextutor English learning pronunciation and vocabulary: A language database program. PUSTAKA: Jurnal Bahasa dan Pendidikan, 4(1), 116–130. https://doi.org/10.56910/pustaka.v4i1.1062
Simangunsong, A. (2018). Sistem informasi pengarsipan dokumen berbasis web. Jurnal Mantik Penusa, 2(1).
Tamba, M. (2024). Analisis dan implementasi teknologi deep learning dalam pengolahan citra digital. Circle Archive, 1(6).
Wijayanti, I. F., Widasari, E. R., & Prasetio, B. H. (2022). Implementasi wearable device untuk sistem pendeteksi stres pada manusia berdasarkan suhu tubuh dan detak jantung. Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 6(9), 4486–4492.
Wiramarta, K. (2021). Tantangan pembelajaran bahasa Inggris pada aspek berbicara pada sekolah pariwisata dalam masa pandemi. Cultoure: Jurnal Ilmiah Pariwisata Budaya Hindu, 2(1), 1–11.
Yuliana, Y., Agustin, A., Agustinasari, E., & Purwanto, M. B. (2024). Vocabulary improvement for language learners: Challenges and perceptions. Asian Journal of Applied Education, 3(3), 323–332. https://doi.org/10.55927/ajae.v3i3.9324
Yusuf Rehan. (2022). Sistem informasi geografis persebaran lembaga kursus bahasa Inggris berbasis web (Studi kasus Kampung Inggris Kecamatan Pare Kabupaten Kediri). Jurnal Informatika dan Multimedia, 14(1), 34–45. https://doi.org/10.33795/jim.v14i1.360
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Pendidikan dan Sastra Inggris
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
