Grammatical Errors Done by Trainee Bellboys
DOI:
https://doi.org/10.55606/jupensi.v6i1.6967Keywords:
Grammatical Errors, Hotel Service, Spoken English, Surface Strategy Taxonomy, Trainee BellboysAbstract
This study aims to identify the grammatical errors done by trainee bellboys when handling guests at New Sunari Lovina Beach Resort. The study employed a qualitative descriptive research design. The data were collected through observation, audio recordings of bellboy–guest interactions, and semi-structured interviews. A total of 118 utterances produced by nine trainee bellboys were analyzed using the Surface Strategy Taxonomy proposed by Dulay et al. which consist of omission, misformation, addition, and misordering. The findings indicate that grammatical errors frequently occurred in the trainees’ spoken English. From those utterances, it was found that 88 contained grammatical errors, with omission and misformation being the most dominant, particularly in the use of auxiliary verbs, articles, and prepositions, and followed by addition and misordering. These findings suggest that continuous and focused English language training is necessary to enhance grammatical accuracy and professional communication in the hospitality industry.
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